Refund policy

RETURN & REFUND POLICY

Last Updated: January 25, 2026

At Jambo Java, we strive for excellence in every roast. Because coffee is a perishable food product, our policies are designed to ensure food safety and quality for all our customers.

1. COFFEE RETURNS (PERISHABLE GOODS)

  • No Returns: We do not accept returns on roasted coffee (including our Mara Roast). For health and safety reasons, once a perishable food item leaves our facility, it cannot be resold.

  • Our Mistake: If we sent you the wrong coffee, or if you received a bag that was defective or opened during transit, we will make it right. Please contact support@jambojava.com within seven (7) days of delivery.

  • The "Taste" Policy: Coffee is subjective. While we do not offer refunds based on personal taste preference, we want you to love your brew. Reach out to our team—we’d love to help you adjust your grind or brewing method to get the best out of your beans.

2. MERCHANDISE & GEAR

For non-perishable items (apparel, brewing equipment, or glassware):

  • 30-Day Window: You may return or exchange unused, unwashed, and unopened merchandise within 30 days of the delivery date.

  • Condition: Items must be in their original packaging with all tags attached. We reserve the right to deny a refund if the item shows signs of use or damage.

  • Return Shipping: Unless the return is due to our error, the customer is responsible for return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

3. SUBSCRIPTIONS (LOOP SUBSCRIPTIONS)

  • Cancellation Deadline: To avoid being charged for your next shipment, cancellations or modifications must be made at least three (3) business days prior to your next scheduled billing date.

  • Refunds on Processed Orders: Once a subscription order has been processed and sent to roast, it is considered a final sale and cannot be refunded.

4. DAMAGED OR LOST SHIPMENTS

  • Damage Claims: If your order arrives damaged, please take a photo of the package and the product immediately. Email the photos and your order number to support@jambojava.com within 48 hours of delivery so we can file a claim with the carrier and send you a replacement.

  • International Orders (UK/Canada): We are not responsible for packages delayed, held, or destroyed by customs. Shipping fees and import duties are non-refundable.

5. REFUND PROCESS

  • Approval: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Timeline: Approved refunds will be processed back to your original payment method within 5–10 business days. Please note that your bank or credit card company may require additional time to post the transaction to your account.

6. CONTACT US

For all return or refund inquiries, please contact: Jambo Java Support Email: support@jambojava.com Address: 14205 N Mopac Expy, Suite 570 PMB#197098, Austin, TX 78728, USA